Locum International Group Frequently asked question on shipping

The Locum Paperless Office
FAQ
Frequently asked SHIPPING questions

1. How long will it take to get my goods - Handbooks, CMC Files, SOPs or Journals?
Most orders are shipped direct door-to-door to enduser within 3-4 business days from receipt of the payment, by credit card or electronic bank transfer confirmation. Shipping (3-4 business days) is subject to a 'no error transactions'. We utilize registered, insured airmail or EMS courier for shipping as this is the most economical means. Our next 3-4 business days for wire transfers and bank draft payments, 10 business days for credit cards and 14 - 28 days for private checks (non bank drafts and wires). 5 year Shipping Report (Click)

Since 2006 the Group Publishing Division modernized to an advanced internet web-based electronic and print-on-demand (POD) global operation rendering central server and printing facilities obsolete. Known as 'Cloud computing and publishing' all software and storage is a web based internet publication system for electronic or POD requirements that allows for the creation, editing and updating of all LIGs publications.

Different Shipping Levels
Once shipped it usually takes between 3 - 10 business days customs dependant to most parts of the world. Please note there are four shipping levels. Normal, Priority, FastTrack and Expedited Shipping.

2. Normal Shipping
Normal shipping means that your order goes into the shipping queue and is shipped when your order comes to the top of the dispatch list. There are several ways (see below) to speed up this shipping routine and at special peak, high volume times (Dec to March), the normal shipping process can slow down due to new editions.

3. Priority Shipping
Your order is shipped if your firm registers for Priority Shipping. To register you simply have to SCAN of your check payment or bank transfer to Locum. That's All - You have registered and you bypass all Normal shipping. It's as simple as that and well worth it. Of course we can streamline our orders when we know what's in the pipeline - so its good for us too.

4. FastTrack Shipping - USD $ or Euro Bank Transfer Payments.
You can really FastTrack your shipments. Payment is in USD $ or Euro. This is very much faster than Priority Shipping.

To register for FastTrack you simply have to SCAN a copy of your bank-to-bank transfer documents to
Locum. That's All - You have registered and you bypass all Normal and Priority Shipping.

5. EXPEDITED Shipping - For very urgent orders only
Your firm is first in the queue. You jump ahead of everyone, but there is an EXPEDITED cost to be the first name on the shipping list. USD $ is fastest payment procedure however there is an additional overhead cost of 10% expedited charges for immediate first-in-line shipment.

This shipping method is for clients who wish to pay for very urgent orders that are required immediately and cannot wait.
Expedited orders for "Second Day" and "Next Day Air" shipping, are business days only.

To register for Expedited Shipping you simply have to SCAN a proof copy of your bank transfer documents That's All - Your firm has registered and you bypass all Normal, Priority and FastTrack Shipping.

6. Internationally Shipping and How Much Does it Cost?
International shipping is standard as our publishers are in Africa, Europe, Asia and the Middle East. It costs $99 per EMS air mailed handbook for 4 kg weight which represents the average two part handbook volume unpacked.
The courrier shipping, insurance and replacement costs are $49 for postal weights of under 2 Kg each and $99 for postal weights of under 4 Kg.

Note all Int. Journals titles and editions are mailed totally free of charge anywhere. Firms may register and insure journal subscriptions at a nominal cost to insure no mail loss or damage. Please click here to request an exact Proforma invoice.

We will provide you an exact invoice quote, based on an e-mail request of your chosen shipping levels, before we ship your goods, if you wish. Your final receipt will show exact costs

Your receipt will reflect the actual air shipping cost at the time of weighing and air shipping to the different postal zones. Please note that shipping and insurance estimations may change marginally from time to time, as postal rates change, and may occasionally differ very slightly from the initial e-mail quotation which comes off a fixed list.

All shipping is priority post, registered first class air mail when under 2 kg and by EMS courier when over 2 Kg and the parcel is insured for a 100% replacement, if lost or damaged.

Transhipment, rerouting demurrage charges, and natural disaster
Trans-shipments, on-route cancellations, or re-routes are not insured nor is freight covered for the re-shipment. Warehousing demurrage costs may range from $2.90 to $5.90 /kg/day when on-route for trans-shipment or on-route cancellations or shipping redirections occur or delivery cannot be achieved such as protocol or contract violations. Clients are responsible for these additional costs incurred by the shipper, shipper agents and/or publisher and other related transportation parties. Publishers, shippers and insurers are not responsible for delays or damages occured directly or indirectly due to war or natural disasters, such as flood, water, wind, earthquake and such non-made natural occurances (Acts of God'').LIG 5 year shipping report (Click)

Alternate Shipping Address
In the very rare cases where Locum Shippers cannot ship to a specific destination or address purchasing clients are required to present an alternative USA or EU shipping address

Note: On request we will provide you with an exact courier quote from EMS before shipping items, door-to-door for expedited courier orders.

7. What is LIG credit / return / non-return or exchange policy?
All handbooks in perfect, unopened, resaleable condition (in the original shipping material), ordered in genuine error or duplicated, can be canceled, within 14 days of placing the initial handbook order for a prorate refund, less shipping insurance and administrations restocking costs. If you intend to return an unopened, unused handbook, you must first contact us for return and shipping instructions.

Credit / Changes to Trading Conditions
We will access a credit less shipping, insurance and handling charges once the returns are accepted, inspected and processed (it takes about 6-12 weeks). When an entire set or sets of the 12 / 24 / 33 / 55 Handbook volumes or set or series is printed-on-demand (POD) then no returns are permitted and no claims are processed. Cancellations or order changes occuring during 'shipping-in-process', transit or while 'shipped in transit via bonded warehouses' would generate and require additional re-shipping, re-insurance and appropriate warehouse demurrage charges that occured after changes to invoice activation terms and/or notification of shipment and/or changes to the original invoice terms and/or changes to trading conditions and/or changes to associated trading terms stated in facsimiles, letters, voicemails or email correspondence.

Security codes
All handbooks have security UV codes and light sensitive ink that guard against unauthorized photocopying. Unfortunately, no opened or used handbooks or computer CD dataware can be returned (copyright protection).

8. What If I pay by Bank Transfer?
Locum International accepts US Dollars or Euro bank transfers. Please register for Priority ($ or Euro) FastTrack Shipping when paying by a bank system.

9. What If I pay by check?
Mail the bank draft direct to our depot after down loading your invoice. We only process orders for shipping when checks have been received by our bank, that is if you have not register for Priority or FastTrack Shipping

10. What If I pay by Google CheckOut or International Credit Card?
For Google CheckOut credit card orders please follow invoice instructions we email you. Ask us at contact and we will be more than happy to process your AMEX, MASTER, VISA credit card via GoogleCheckOut anywhere in the world.

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