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Frequently Asked Questions

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1. How long will it take to get my goods - Handbooks, CMC Files, SOPs or Journals?

Most orders are shipped within 5 business days from actual receipt of the full payment via bank check confirmation.

LIG's policy is not to ship editions just going out-of-date. The latest updated and expanded editions will always take shipping priority. This LIG policy is never violated especially when new editions are about to be published. Obsolete editions are totally withdrawn and removed three months prior to any new edition publishing date.

Since 2006 the Group Publishing Division modernized to an advanced Internet web-based electronic and print-on-demand (POD) global operation rendering central server and printing facilities obsolete.
Known as 'Cloud computing and publishing' all software and storage is a web based Internet publication system for electronic or POD requirements that allows for the creation, editing and updating of all LIGs publications.

Alternate Address

In the rare cases where Locum Shippers cannot ship to a specific destination or address purchasing clients are required to present a USA or EU shipping address.

We utilize registered fully 100% replacement insured airmail or courier for print shipping as this is the most economical means. Once shipped it usually takes between 3 - 10 business days to most parts of the world.

2. Shipping Levels

Please note there are four levels of shipping. Normal, Priority, Fast Tract and Expedited Shipping. Expedited orders for "Second Day" and "Next Day Air" shipping, are also business days only.

LIG will process your purchases, free of any country salestax / GST / VAT / local or any custom taxes etc. in either the UK, IOM, USA, RSA,
Israel, Ireland..


3. What if an item is out of stock?

99.9% of our titles are in stock all the time and can be shipped within 48 - 96 hours of full payment including copyright forms.  In the event that a specific handbook is on backorder or a new edition is just about to be published, then shipping will be temporary delayed, we will send you an e-mail to notify you of the delay as a new upgraded edition is in the pipeline. Clients may view all new handbook editions or temporary out-of-print editions volumes.
Visit our global modern up-to-date printing facilities


4. Locum Paperless Office

The Locum International Group and Locum International Publishers operate an entirely 100% paperless office. Courier Checks are mailed direct to our on site bank depot while IAGIM Association copyright information is processed electronically utilizing e-mail scans via our modern secure online processing systems.


5. Do you Share or Sell my Personal Information?

No,  we never share your name, or other demographic information with anyone - ever!  We may let you know about new specials, delays, tracking information, new handbook editions, issues or updates to our web site which will enable you to save even more money. In the same way LIG protects your privacy. LIG rigidly protects its copyright and intellectual property. Due to our authors copyright and intellectual property rights LocumGroup will refuse sale or delivery to all anonymous end-users or when end-users fail or intentionally refuse to complete IAGIM Copyright Membership Forms especially where the possibility of an infringement can occur. Absent an IAGIM membership number it is impossible to contact Association via e-mail in the case of copyright violations as the copyright violator's e-mail will be placed on an copyright violation e-mail restriction list. Fines for copyright violations are calculated at a set rate of $5 USD per day from date of the first shipping consignment. Copyright violators forfeit all rights either presumed or written and with immediate effect.


6. Do you Ship Internationally and How Much Does it Cost?

International shipping is standard as our publishers are in Europe, Africa, Asia and the Middle East. It costs USD $99 per insured, global priority mail handbook ~ <4 kg weight which represents the current average handbook volume in two parts. The courier shipping and replacement insurance costs per Handbook volume will not exceed USD $99 for postal weights up to <4 Kg. Handbooks sets >4 Kg are set at $149 per set and for Asian countries at $169 per set. Certain countries (e.g. Bangladesh & others) must provide EU, USA or Canadian alternative address.

LIG will process your purchases, free of any country salestax / GST / VAT / local or any custom taxes etc. from our publishers in either the Asia, Africa, EU, UK, IOM, SINGAPORE, SWITZERLAND, USA, RSA, Israel or Ireland.

Your receipt will reflect the actual air shipping cost at the time of weighing and air shipping to the different postal zones. Please note that shipping and insurance estimations may change marginally from time to time, as postal rates change and increase, and may differ from the initial e-mail quotation.

All shipping is priority EMS post, first class air mail - and the parcel is insured for a 100% replacement, if lost or damaged.

Note: We will provide you with an exact EMS courier quote from EMS/UPS/DHL/FEDEX before shipping items, door-to-door for expedited courier orders. EMS Priority Global Express Mail is the MOST cost effective and usually FASTEST shipping service recommended by LIG. All other couriers are more costly.


7. What is LIG Credit/Return/Exchange policy?

All handbooks in perfect, unopened, resaleable condition (in the original shipping material and copyright band intact), ordered in error due to a shipping error, can be canceled, within 10 days of placing the initial handbook order for a prorate refund, less costs. Locum ships on contractual invoices which are final and binding. Wire payments on invoices are final, nonrefundable and nonnegotiable. There are no-exceptions. As all parcels are insured the insurance aspects determine any and all claims,thus this insurance process may be lengthy and time-consuming.

If you intend to return an unopened, unused handbook that meets ALL our return conditions, you must first contact us for return and shipping instructions and authorization codes. Locum Group Council decisions are final and absolute and nonnegotiable. One book volume set orders are treated as casual and are of low priority. Such orders cannot be returned under any circumstances.

We will pass a credit only less shipping, insurance and handling charges once the returns are accepted, inspected and processed (it takes about 8-24 weeks). When an entire set or sets of the 24 / 33 Handbook volumes series is printed-on-demand (POD) then no returns are permitted and no claims are processed. Cancellations or order changes accruing during shipping in process, transit or while shipped in transit via bonded warehouses would generate and require additional reshipping, reinsurance and appropriate warehouse demurrage charges. Where our copyright seals are broken, no credit under any circumstances can be advanced and the books are considered read and second hand and cannot be resold as photocopying or damage could have occurred. Copyright seals removed damaged or torn indicate potential photocopying or damage. No client wants to buy a second hand book and Locum are extremely strict on this matter.

Where buyers have advanced claims to be agents or resale's and have received agency discounts of 5 -10% such discount shall be refunded back to LOCUM INTERNATIONAL LLC in full together with the $3.00 (USA) day fee from date of original invoice. International Journal and Handbook Purchasers who refuse invoiced copyright payment(s) or are found at a later time and place, to not be approved agents shall pay forthright the copyright invoiced fee (min. USD $500) and be debited with the agency discount where they are not approved agents. Any
other changes or price increases including shipping, expired invoices and such like shall immediately apply.

8. All handbooks have security UV codes and light sensitive ink that guard against unauthorized photocopying. Unfortunately, no opened or used handbooks & Journals or computer CD dataware can be returned (IAGIM and USA copyright protection laws).


9. Locum International fact sheet

LocumUsa.com, LocumEuro.com, Locum.co.il and Locum International Canada  are totally autonomous and fully independent operating divisions of the Locum International Group (LIG) who are world leaders in their technical and publishing fields since 1969. Locum strives to provide the most commutative prices and availability worldwide to drug development and research units. Locum international Group of companies worldwide are one of the first groups to operate a totally paperless office. Locum's entire back office and global sales are paperless divisions seamlessly integrating both staff and client operating systems.

10. Just what is an ISSN?

ISSN is an acronym for "International Standard Serial Number". The 8-digit numbering system utilized by the publishing industry gives every serial a unique identification number. You can instantly and almost assuredly find the exact journal / handbook you are looking for if you posses the 8 digit ISSN for the book you are looking for. The ISSN number can be found on the back of any book (you'll see the letters ISSN followed by the 8 digit number) as well as on the "copyright page."

11. Group or bulk order discounts.
 
For group or bulk orders (more than 10 units) please e-mail us {contact) and we will be more than happy to provide a very special quote - giving you a handsome discount. Authorized agents and bookseller receive special rates for orders over 100 and 200 volumes (200 or 400 Handbooks) per year. One book set orders are treated as casual and are of low priority. Such orders cannot be returned under any circumstances.

12. Price Increases after payment of expired/old invoices.
In the case of price increases during an invoice period and the invoice has expired the purchaser shall pay the higher or new advertised Journal or handbook price as stated on the official Locum International website.
No shipping shall occur until the correct international advertised LI website prices (including additional shipping, copyright violation fines and copyright clearance charges) has been paid in full by wire transmission to designated countries as stated in the new PDF electronic invoices with the new calculated data (payments to USA, Canada, Israel etc. will be stipulated in the new invoice with full wiring instructions.)
Effective from: 1/2013 to 12/2017





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